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Let’s Hear It!

Watch how this method is used

Doing it Right
Doing it Wrong

Receiving positive feedback feels good. It strengthens your self-worth and boosts your ego.

However, it is the criticism or negative feedback that helps you the most professionally. But criticism hurts! It lets you know that you are not perfect and still have lots more room for growth. Yet, you have to embrace negative feedback if you want to improve.

The focus of this workplace learning method is to give you a few tips on what you should do when you are in the process of receive negative feedback.

Here are some tips that will help you receive negative feedback:

  1. Be open to the feedback
  2. Remind yourself that all feedback can be useful
  3. Focus on content and not on tonality of feedback
  4. Check that you have understood the feedback
  5. Do not argue, focus on correcting the situation
  6. Acknowledge and thank the person​

  1. Organisation / management
    • Coach leaders/ supervisors on giving constructive criticism
    • Coach employees on how to receive feedback positively
  2. Workplace ‘trainer’
    • Give feedback only because you want to help the person

    • Give specific and timely feedback

    • Give feedback about behaviour and its implications

    • Do not focus the feedback on personality

  3. Workplace ‘learner’
    • Evaluate the feedback slowly, don’t summarily reject or accept the feedback automatically
    • Check with others to determine the reliability of the feedback before you act on it
    • Take credit for mistakes and grow