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Jessline Yap

Jessline Yap

I have fifteen years of experience as a Practitioner and Adult Educator in the Food and Beverage, Retail and Adult Education industries and my focus is on real-world solutions. 

My Experience in Industries include:

  • Food & Beverage
  • Retail
  • Adult Education

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My Story

The beauty of workplace learning lies in its ability to tackle one of the greatest challenges faced by learners: applying what was learnt in training to the actual workplace. My past fifteen years as an Adult Educator in the Food and Beverage, Retail and Adult Education industries have taught me that effective workplace learning can be simple, yet impactful. 

Collaborating with local and international client organisations as a workplace and classroom facilitator, coach and courseware developer, I discovered that using one skill at the right time in the right context can achieve tremendous results. For example, getting an individual to actively notice the techniques used by the star performer translates to improved performance.  One simple workplace intervention, not-so-simple results.

The abilities to address actual workplace requirements with real-world solutions and to connect with individuals from diverse backgrounds in English and Chinese languages have proved to be success factors in my engagements. My Advanced Certificate in Training and Assessment (ACTA), Diploma in Adult and Continuing Education (DACE) and Certificate as a Certified Workplace Learning Specialist (CWLS) have further enhanced my professional practice.