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Seeing is Believing

Watch how this method is used

Doing it Right
Doing it Wrong

Job Shadowing, a form of on-the-job training, is an effective method for helping employees develop their knowledge, skills and experience. Job Shadowing also helps employees absorb the values and norms of the job when they observe an experienced worker performing the job on a daily basis.

There are 3 types of Job Shadowing:

1.       Observation whereby employee observes the day-to-day work of another worker.

2.       Regular briefings whereby employee shadows another employee over a period of time.

3.       Hands-on whereby employee undertakes some of the tasks during shadowing.

The focus of this workplace learning method is Job Shadowing through Observation.

  1. Manager discusses with employee the work area they are interested to learn more about.
  2. Guide employee in researching work area and preparing questions to ask.
  3. Support employee by confirming on work task.
  4. Encourage employee to take notes.
  5. Employee actively observing another worker doing a job.
  6. Work with employee to reflect on what they have learnt and how they can apply it.

  1. Organisation / management
    • A job shadowing process in place to help employees gain broader and deeper knowledge about a variety of jobs.
    • Provide sufficient resources and guidance to help employees perform job shadowing.
  2. Workplace ‘trainer’
    • A job shadowing process in place to help employees gain broader and deeper knowledge about a variety of jobs.

    • Provide sufficient resources and guidance to help employees perform job shadowing.

  3. Workplace ‘learner’
    • Prepare for job shadowing experience ahead of time (i.e. research work area, prepare questions to ask).
    • Take the opportunity to see and experience how a work task is performed.
    • Ask questions if you don’t understand why a work task is done.