Advancer Global Facility

Empowering Smart Facilities Management Through Enhanced Training

Background

Within the Built Environment sector, encompassing industries such as Construction, Real Estate, Environmental Services and Security, companies are continuously navigating a landscape characterised by technological advancements, evolving regulations, and shifting market demands. At the forefront of this sector, organisations recognise the critical importance of upskilling their workforce to meet the challenges and opportunities presented by these dynamic forces.

 

At a Glance

Advancer Global Facility undertook an ambitious project aimed at optimising workplace learning practices. This initiative focused on refining the AMAP (Advancer Managing Agent Partnership) curriculum to align with the Skills Framework and enhance Advancer Global Facility’s Approved Training Organisation (ATO) status.

In pursuit of this, the company embarked on a workplace learning project as a member of the Learning Enterprise Alliance (LEA), representing the National Centre of Excellence for Workplace Learning (NACE@IAL).  The project involved various interventions, including comprehensive workplace coaching for senior leaders, the development of e-Learning resources, and a thorough revision of the AMAP curriculum.

 

 

Employees' Thoughts on Upskilling in the Workplace

 

 

Source: Article by Human Resources Online, titled “Upskilling in Singapore: What your employees are really looking for.”

Transforming the workforce through the NACE@IAL consultancy initiative

 

Through the LEA project, Advancer Global Facility embarked on a collaborative effort to professionalise facility management skills within the Built Environment industry. This initiative sought to elevate workforce competencies and align them with industry standards, particularly focusing on Smart Facilities Management.

 

Read on to find out more about Advancer Global Facility's transformation journey in detail below.

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Our decision to embark on a training programme with IAL is driven by our commitment to the growth and success of our organisation. We believe that investing in our employees' skills and knowledge will not only benefit them individually but also contribute to the long-term success and competitiveness of our company.

 

Mr. Gary ChinExecutive Director and CEO

The journey for the project team in this IAL project has been a comprehensive and strategic approach to developing the skills and capabilities necessary for success.

We are committed to providing the team with the support and resources they need to thrive in their roles and contribute to the success of our organisation.

Learning and growth are integral to our team's journey, and we will continue to invest in their professional development to achieve our strategic goals.

 

Ms. Sharmaine TayHead of HR

 

 

This programme is a springboard to accelerate lateral growth for our facility management team. We are now ready to take on more ambitious business goals. 

Mr. Clifford LimLearning and Development Manager

Identifying existing performance gaps

To address the evolving demands of the industry and ensure the continuous professional development of employees, Advancer Global Facility embarked on a project aimed at revising the AMAP curriculum and aligning it with the Skills Framework. This initiative was crucial to support the application of the Singapore SkillsFuture's ATO status.

Through thorough analysis and discussions with key stakeholders, including senior leaders and HR managers, the project team identified several performance gaps:

1. Before the project, there was a misalignment between the AMAP curriculum and the industry's Skills Framework. This misalignment hindered employees from acquiring the necessary skills and knowledge required for their roles within the Built Environment sector.
   

2. The absence of structured workplace coaching and mentoring programmes led to a gap in employees' ability to apply theoretical knowledge to practical scenarios. Senior leaders lacked the necessary skills to effectively mentor and coach employees in workplace learning initiatives.
   

3. The existing training materials did not adequately address emerging challenges such as fogging and mosquito prevention, which were crucial aspects within the Built Environment industry. This gap impeded employees' ability to address evolving industry standards and practices.

Integration of workplace learning interventions

After the identification of the gaps above, the project team at Advancer Global Facility, together with IAL’s workplace learning consultant, worked together to co-develop and implement the following:

1. The project team focused on revising the AMAP curriculum to align it with the Skills Framework for the Built Environment sector. This involved mapping the existing curriculum to the specific skills and knowledge outlined in the framework, ensuring that employees receive training that directly correlates with industry requirements.
   

2. Recognising the importance of practical application of knowledge, the team implemented workplace coaching training for senior leaders. This initiative aimed to equip them with the skills needed to mentor employees effectively, bridging the gap between theory and practice. By empowering senior leaders to serve as mentors, employees could receive guidance tailored to their specific roles and challenges.
   

3. The project team developed two e-Learning videos on fogging and preventing mosquitoes, addressing emerging challenges within the Built Environment sector. These resources complemented the revised curriculum, ensuring that employees are equipped with up-to-date knowledge and skills to tackle industry-specific issues.

Advancer Global Facility collaborated with IAL to enhance workforce capabilities in the Built Environment industry. They aligned training with industry standards through interventions like workplace coaching and e-Learning modules. This led to significant outcomes, including revised curriculum implementation and senior leaders' empowerment in coaching. Approximately 12 employees benefited from these initiatives. This collaboration exemplifies proactive workforce development in the industry.

Advancer Global Facility has set the stage for continued growth and success through its strategic partnership with IAL and its commitment to employee development. With the foundation laid by the revised AMAP curriculum and the implementation of workplace coaching, Advancer Global Facility is poised to embark on a journey of further innovation and excellence.

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