DP Dental

Supporting and driving learning at the workplace

At a Glance

Are you facing issues with human capital management strategies at your workplace? Or just looking for the right push to improve performance? Well, you are not alone. In fact, these are common issues that many organisations face.

Read on to find out more about DP Dental upskills and reskills its employees to improve workplace performance and maximise productivity.

Achievements

Following the implementation of the workplace transformation project, our PREs were able to successfully:

• Carry out tasks without supervision ahead of target time (i.e., in 6 weeks instead of the targeted 8 weeks.)
• Gain the necessary skills they needed in 2 months through the aid of an effective workplace learning curriculum
  

The workplace buddies of our PRE learners also played a major role in ensuring the success of the project, as they helped to ensure that tasks were not missed out.

All of these wouldn’t have been possible without a dedicated project team, and the aid from NACE@IAL and our appointed workplace learning consultant. The learners were also appreciative of the fact that all the skills they needed to learn were communicated clearly to them.

Start Your Transformation Journey

Talk To Us

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We partnered with IAL to develop a workplace learning curriculum to support our patient relations executives driving towards upskilling. This will greatly speed up the onboarding process for our new hires, allowing them to perform their daily objectives within two months without any supervision. DP Dental believes that all companies can and should invest in and will benefit from upskilling their workforce.

Ms. Louisa LeeManaging Director

The journey was certainly an insightful and fulfilling experience. The workplace learning project has definitely boosted the confidence of our Patient Relations executives (PREs), and increased awareness of our customer-centric SOPs and guides, thereby enabling our PREs to deliver a wholesome experience for our patients the moment they step foot within our clinics.
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Mr. Ignatius ThamOperations Manager

 

Who We Are

We are an enterprise looking to revolutionise healthcare by bringing health and wellness. We envision a world where healthy individuals would have their health issues resolved through prevention and early intervention, allowing for resources to be spent in the optimisation of human potential. In order to meet our goals, we embarked on a workplace learning consultancy project with NACE@IAL to aid our employees, especially the patient relations executives (PREs), in reaching their fullest potential.

Challenges

While our journey was a meaningful and memorable one, we faced challenges along the way which was no surprise as challenges are expected in any new experience.

The Covid-19 situation is an example of a challenge that this world and businesses all have collectively faced, and we are no exception. Due to the pandemic, we were unable to meet the people involved in the implementation of the workplace learning plan. However, this issue was resolved by replacing face-to-face meetings with online meetings. Despite face-to-face sessions being made impossible; we were still able to work things out and achieve numerous successes through this meaningful workplace transformation project.

Interventions

1

A workplace buddy-led induction programme for new PREs

2

A structured learning programme implemented where PREs learned the following:
- Basic customer service skills
- More complex skills and backend services
- Targeted learning of skills that require more time learning

3

A documented list of skills and competencies for PREs

Catch the Project Team in Action:

Bonus Material

Curious to see through the lens of the PREs at DP Dental and hear about their thoughts on the project? Hear from Ms. Vanessa Yap and Ms. Sim Hui Yin.

Being involved in this project was a fruitful and awesome experience as mentoring allowed me to hone my customer-centric skills, and guide my buddy in conjunction with the programme tailored for us. Hui Yin is really observant and always offers a helping hand when we are in need. Therefore, it allowed her to pick up the required skills for this role really quickly.

Ms. Vanessa YapPRE Mentor

I am very grateful to have the opportunity to be involved in this project! It has guided me effectively with the essential and basic knowledge I require for my role as a Patient Relation Executive at DP Dental. Through the project, I am able to work independently in a short period of time with the guidance from my mentor, Vanessa, and all the PREs who are experienced and well versed in the same role. I believe this project will benefit all newcomers who will be joining us in the near future. A big thank you to everyone involved in this project!

Ms. Sim Hui YinPRE Mentee

 

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