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Winning customers with self-checkout solutions

To stay ahead in Singapore’s competitive retail landscape, Japan Home partnered with the National Centre of Excellence for Workplace Learning at the Institute for Adult Learning (NACE@IAL) to drive its digital transformation. This collaboration focused on equipping employees with the skills needed to embrace self-checkout technology, enhancing both customer experience and operational efficiency.

Since its humble beginnings in 1999, Japan Home has grown into a household name with over 45 outlets, offering quality merchandise at competitive prices. As the retailer adopted automation to streamline operations, the need to upskill employees became essential. Through tailored training programmes, Japan Home empowered its staff to confidently navigate new technologies and improve service delivery.

Aligned Statistics Cards

Skill Development

Japan Home implemented tailored training programmes that empowered employees to confidently adopt and support self-checkout technology.

Boost in Efficiency

The self-checkout system increased transaction speed and sales volume by over 50%, while reducing cashier workload by more than 50%.

Enhanced Customer Experience

Streamlined processes and well-trained staff created a faster and more seamless shopping experience for customers.

Discover how this partnership is reshaping retail operations and setting the stage for a more efficient and customer-centric future.

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