When You Teach, You Learn Too!

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Organisational Learning Method – Teaching Others

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Teaching others allows workers to deepen or gain expertise in a certain skill set by training a newcomer or others who seek to develop further in that particular skill.  The deepening of skills occurs as workers prepare, conduct and provide feedback to the newcomer during the session.

To set up this teaching opportunity, the workplace supervisor needs to evaluate the readiness of both the skilled worker (the ‘teacher’) and newcomer.  The workplace supervisor should provide support to the ‘teacher’ and feedback on his or her teaching process, highlighting skill or knowledge gaps.  This way, the ‘teacher’ then also learns how to do his/her job better.

  1. Evaluate staff’s work performance
  2. Observe staff’s readiness to teach others
  3. Identify opportunity for staff to teach others
  4. Instruct staff to teach others
  5. Provide support to staff in the preparation to teach others
  6. Allow the staff to teach others
  7. Observe the staff teaching others
  8. Provide feedback to the staff after he has taught others

  1. Organisation / management
    • Provide space, time and resources to support staff in teaching others
    • Provide steps in doing task(s) explicitly
  2. Workplace ‘trainer’
    • Be observant to identify opportunities for staff to hone their skills by teaching others
    • Demonstrate to the more experienced staff how to teach others, if required
    • Allow the staff to teach others and provide support upon request
  3. Workplace ‘learner’
    • Plan the ‘what’ and ‘how’ to teach others
    • Prepare resources (time, space and tools) to conduct the teaching session
    • Be clear and explicit in giving instructions when teaching others
    • Show patience when teaching others and encourage them to practice the new learning
    • Be open to new insights. This way, you learn too!
  4. Workplace ‘learner’ (less experienced worker)
    • Be open and receptive to learn
    • Ask questions when in doubt