Transforming the workforce through the NACE@IAL consultancy initiative

Straits Interactive undertook a transformative journey to elevate its Learning and Development capabilities through collaboration with the NACE@IAL consultancy initiative. This project aimed to modernise training methods and blend contemporary teaching styles with advanced technologies, ensuring their workforce is better prepared for the ever-evolving business landscape.

In today’s dynamic environment, staying ahead is crucial for maintaining a competitive edge. The NACE@IAL consultancy provides enterprises with strategic workplace learning solutions tailored to meet the demands of the 21st-century workforce. Through expert guidance, businesses can navigate the complexities of modern workforce training and development, addressing unique challenges and fostering a culture of continuous learning and improvement.

Read on to find out more about Straits Interactive's transformation journey in detail below.

Looking to embark on a workplace transformation project with us, but not sure which of our initiatives would fit your needs? Click here to find out what we offer.

Alternatively, you can

Talk To Us

---

We believe that investing in workplace learning is essential for building a skilled and adaptable workforce to achieve greater results and impact employee performance and productivity.

As an approved Registered Training Provider under SSG, we seek to ensure that we have in place all the necessary compliance processes and procedures and consistency in managing our training resources.

Ms. Celine ChewHead of Learning & Development

We dedicate ourselves to fostering a robust learning environment that enhances employee performance and productivity. Through well-managed training programs, we support professional growth and contribute to our organisation's success. 

Ms. Chia Wai MunHead of Admin, L&D

It is a good learning experience for the team, coming together to work on and review the SOPs, workflows and resources for the WSQ Training. 

June, Florence, Angeline, JordanL&D Team

Identifying existing performance gaps

The project team embarked on a comprehensive analysis to enhance their training and development processes. The following areas were identified as opportunities for improvement:

1. Alignment with WSQ Course Standards:
   Recognising the opportunity for refinement, the project identified areas where existing training processes could be elevated to meet the high standards set by the WSQ framework, paving the way for enhanced compliance and quality assurance.
   

2. Capability Development of Course Administrators and Facilitators: 
   Through insightful stakeholder consultations, opportunities for skill enhancement among course administrators and facilitators came to light. By addressing these areas, Straits Interactive can empower its team to effectively utilise Capabara, their in-house trademark system that offers as a capability-as-a-service platform to clients, to foster a more streamlined and efficient training environment.
   

3. Quality Standardisation in Course Implementation:
   The project's thorough assessment revealed areas for improvement in ensuring consistency and effectiveness across training delivery. By standardising processes, Straits Interactive can guarantee a high-quality learning experience for all participants, ultimately enhancing their skills and knowledge.
   
   
4. Evaluation of Training Effectiveness:
   Embracing continuous improvement, the project team identified the need for robust evaluation mechanisms. Implementing these frameworks will not only gauge training impact but also provide valuable insights for refining future programmes, fostering a culture of growth and development.
   
   
5. Market Alignment and Client Expectations:
   With a proactive approach to understanding market dynamics and client preferences, Straits Interactive is poised to tailor its training solutions to meet evolving industry demands. This strategic alignment ensures that the organisation remains at the forefront of delivering relevant and impactful training experiences.

By seizing these opportunities for growth, Straits Interactive aimed to enhance its training capabilities and ensure the delivery of high-quality WSQ courses that meet industry standards and client expectations.

Integration of workplace learning interventions

To address the above, the project team co-create with IAL’s workplace learning consultant to implement the following:

1. Alignment of Training Processes with WSQ Standards:

The project team focused on aligning the existing training processes with the standards outlined by the WSQ framework. This involved revising the curriculum and workflows to ensure that training content and delivery methods directly corresponded with the requirements specified by WSQ. By mapping the training curriculum to the WSQ guidelines, employees would receive relevant and industry-recognised training, enhancing their skills and competencies.

2. Capability Development through Blended Learning:

The team acknowledged the critical importance of applying practical skills and implementing blended learning methods to enhance the capabilities of course administrators and facilitators. This approach encompasses a combination of in-person classes, virtual modules, and hands-on training to provide a comprehensive educational experience. By integrating practical experience with academic learning, staff are equipped with the necessary skills to effectively manage course materials' development and distribution.

3. Utilisation of the Company's System for Training Resources:

To streamline the multifaceted administration requirements, the project team harnessed the power of the existing company's system, Capabara. This solution facilitated the digitisation and centralisation of training materials, course schedules, and participant records, thus revolutionising resource allocation and management. Through the seamless integration of Capabara into training processes, Straits Interactive achieved unparalleled levels of operational efficiency, ensuring the smooth and efficient delivery of WSQ courses while simultaneously meeting regulatory requirements with ease.

4. Continuous Evaluation and Improvement: 

The project team implemented a robust evaluation mechanism to monitor the effectiveness of the interventions and identify areas for further improvement. Regular feedback sessions, post-training surveys, and performance assessments were conducted to gauge the impact of the interventions on employee learning and performance. Based on the evaluation findings, adjustments were made to the training methodologies and content to ensure continuous enhancement and alignment with organisational goals. 

Through the integration of these workplace learning interventions, Straits Interactive sought to address the identified performance gaps, elevate employee competencies, and ensure the delivery of high-quality WSQ courses that meet both industry standards and learner expectations.

Looking ahead, Straits Interactive is committed to continuously improving their training processes and methodologies to align with industry standards. They aim to explore advanced capability development programmes to enhance staff competencies and expand their training offerings beyond WSQ courses to meet the diverse industry demands, through partnerships with key industry players and Training Providers. Additionally, by improving their evaluation methods and leveraging models like Kirkpatrick's, they strive to gain deeper insights into training effectiveness and drive ongoing improvements. By embracing a constant improvement mindset, Straits Interactive is dedicated to providing high quality training solutions and fostering the continuous growth and development of their employees.

Ashtree International

Alliance 21

Bethesda Medical

Far East Flora