Introduction

In this video, you will learn the importance of using both close-ended and open-ended questions so as to understand how our work fits in the larger picture of the organization.  Asking questions demonstrates your interest in understanding the world of work, not just your own work task.

6 Steps to Asking the Right Questions

1. Decide what you need to know.
2. Ask an open-ended question.
3. Listen actively to the response.
4. Verify the answer with a closed-ended question.
5. Use closed-ended questions to confirm an idea or assumption.
6. Ask additional questions for complete understanding.